Unable to complete booking (or no confirmation received)
– If this is the case, please check your internet settings on your computer or smartphone.
– If you have pop ups blocked this will prevent you from completing the booking.
– You can unblock pop ups or download the MCRactive Go app, on the app you will not come across this.
Book now booking disappears (or does not show)
– All our sessions have age/gender validation
– If the book now button is not showing or if it disappears, please check you have members on your account that matches the age/gender validation
– Parents/carers will not be able to book a child’s session unless the child is added to the count and meets the validation requirement.
– You can add a family member to your account when you log in under >Settings >Family Account > Add New family Member
– Although if a session becomes full the book now button will also disappear.
Need assistance with booking/ Accessibility
– The Manchester Active website has a function in the top right corner called Site Assist
– Here you can change the website language to over 200 different Languages.
– This function Will also read the website out to you in over 75 languages
– Here you can change the Font and colour of the webpage if this supports you,
– Plus much more…
Email/ Password not recognised for Residents
– Make sure you are logging on to mcractive.com
– Please do not copy and paste your email into this box, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
– Please do not select your email from your phone if it has stored it, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
– Please select forgotten password, you will receive an email with a password reset link. (This may land in your junk/spam mailbox)
Unable to complete booking (or no confirmation received)
– If this is the case, please check your internet settings on your computer or smartphone.
– If you have pop ups blocked this will prevent you from completing the booking.
– You can unblock pop ups or download the MCRactive Go app, on the app you will not come across this.
Book now booking disappears (or does not show)
– All our sessions have age/gender validation
– If the book now button is not showing or if it disappears, please check you have members on your account that matches the age/gender validation
– Parents/carers will not be able to book a child’s session unless the child is added to the count and meets the validation requirement.
– You can add a family member to your account when you log in under >Settings >Family Account > Add New family Member
– Although if a session becomes full the book now button will also disappear.
Need assistance with booking/ Accessibility
– The Manchester Active website has a function in the top right corner called Site Assist
– Here you can change the website language to over 200 different Languages.
– This function Will also read the website out to you in over 75 languages
– Here you can change the Font and colour of the webpage if this supports you,
– Plus much more…
Email/ Password not recognised for Residents
– Make sure you are logging on to mcractive.com
– Please do not copy and paste your email into this box, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
– Please do not select your email from your phone if it has stored it, this sometimes adds an extra space at the beginning or end of your email which creates a validation issue.
– Please select forgotten password, you will receive an email with a password reset link. (This may land in your junk/spam mailbox)
